Planning, placement, waiting list

When will I receive a response to my application? Is there a waiting list? Find the answer to this and other frequently asked questions about planning, placement and waiting lists here.

After registration, you will receive confirmation of registration by e-mail. You will be contacted by the customer advisor thereafter. You can read how long this takes, here:

I would like my child to start with day care or out-of-school care within a month
We aim to respond to your application within two weeks.

I would like my child to start with day care or out-of-school care within six months
We prepare a new planning once a month. We will contact you as soon as we are able to make you an offer. We will either send you an e-mail or call you.

I would like my child to start with day care or out-of-school care within six months or later
We will contact you about six months before you want your child to start. 

I would like my child to start at the play group
We will contact you about the options approximately two to three months before you want your child to start. 

Register your child first. We will contact you about the possibilities after registration.

Whether there is a waiting list depends on:

  • the age of your child
  • the commencement date
  • the desired days
  • the chosen branch

We always try to meet the wishes of your request. Is this not (entirely) possible? In that case, we will e-mail or call you to discuss whether alternative days or branches would be a (temporary) option for you.
As soon as we know when we have a place for your child, your customer advisor will contact you.

To ensure a smooth transition between daycare and out-of-school care, we recommend registering your child at least nine months in advance.

The 12 official holiday weeks are:

  • 1 week of spring holidays
  • 2 weeks of May holiday
  • 6 weeks of summer holidays
  • 1 week of autumn holidays
  • 2 weeks of Christmas holidays

Did you opt for a 52-week package?
Even during an extra week of holiday, you are assured of childcare on the days that you have purchased after-school care. With this arrangement we also provide childcare on study days as a service.

Did you opt for a 40-week package?
In this case, you can purchase additional childcare (if available). You can request this at your own branch via the parent portal. Staff will tell you via the parent portal app whether additional childcare is possible.