Cancelling.
If your child is ill, or you are going on holiday so your child will not attend childcare, please let us know. If you let us know in good time that your child will not attend, you will receive cancellation credits for those hours. You can use the cancellation credits to request additional childcare on a day other than a contracted day. We can allocate this childcare if there is space and the request aligns with our schedule. It is our way of offering a degree of flexibility as an added feature in our range of services. Find more information here.
Why is it important to cancel?
By cancelling your child's attendance, the branch knows how many children will be there. We will also wonder why your child is not present if they have not been reported as absent. In that case we will also contact you.
This is important not only in the event of illness, but also when you go on holiday. That way we know approximately how many children will be at the branch during holidays. We would like to ask you in case of holidays, to report the absence of your child at least 28 calendar days in advance. This is important because according to the new collective labor agreement we have to share the schedules with our pedagogical professionals in the group at least 21 calendar days in advance. And we can tailor the holiday programme to the children who are present.
If you notify us of your child’s absence at least 4 weeks in advance, you will receive cancellation credits that can be used for additional childcare at another time. Find more information here.
If my child cannot attend, can I swap my childcare day?
If you let us know in good time that your child will not attend, you will receive cancellation credits for those hours. You can use the cancellation credits to request additional childcare on a day other than a contracted day. We can allocate this childcare if there is space and the request aligns with our schedule. It is our way of offering a degree of flexibility as an added feature in our range of services. Find more information here.
Can I get the days reimbursed when my child cannot attend?
We never reimburse cancelled hours. After all, our regular costs are ongoing. Your child is always welcome on the contracted days. You will always receive the childcare allowance for the hours of the contracted days (provided you are entitled to it), even if you notify us that your child will be absent.
If you let us know in good time that your child will not attend, you will receive cancellation credits for those hours. You can use the cancellation credits to request additional childcare on a day other than a contracted day. We can allocate this childcare if there is space and the request aligns with our schedule. It is our way of offering a degree of flexibility as an added feature in our range of services. Find more information here.
Will I permanently lose my childcare day if I cancel my child’s session?
This depends on when you cancel. You can withdraw the cancellation up to 4 weeks before the session, so you have some flexibility in this regard too. Following the cancellation, you will receive cancellation credits. Find more information here.