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As is always the case when it comes to safety issues – we are following the advice of the authorities in the relevant field. In this case, that is the Netherlands National Institute for Public Health and the Environment (RIVM).

You can find a list of frequently asked questions on this information page. If you have a question not listed here, please email klantadvies@korein.nl

Status 21-09-2020 13.30h: 

Childcare fully open.

We will continue to follow the advice provided by the government and the Netherlands National Institute for Public Health and the Environment (RIVM).

Frequently Asked Questions and Answers

Which websites provide more general information?



The following applies to children in childcare or in primary education:

  • If the child has cold complaints (such as runny nose, nose cold, sneezing or sore throat), or known hay fever complaints, he or she can go to daycare or primary school. The child does not need to be tested for corona. This does not apply if the child is close contact of someone who has corona. Or if the child lives with someone who has a fever or is short of breath. Then the child must stay at home.
  • If the child has other complaints that may be consistent with corona, such as fever, breathlessness or (more than incidental) coughing, he or she must stay at home until the complaints have disappeared for 24 hours.
  • Does the child also have a fever and / or shortness of breath? Then everyone in the household stays at home.
  • If someone in the household has tested positive for corona, everyone in the household will stay at home.

What are the rules for parents and children who have been on holiday in countries with an orange or a red travel advice? 
Going on holiday to ‘orange countries’ is advised against, a negative travel advice applies for ‘red countries’.

The above recommendations apply to children up to and including 12 years old who return from these areas. Anyone over 12 years old who returns from a country with an orange or red travel advice due to the corona virus will be quarantined for 10 days.

Parents are not allowed to bring or collect their children during their own 10 days of home quarantine.
Please consult the central government site for more information.

An up-to-date overview of orange and red areas can be found at Netherlandsworldwide.nl.

Which measures apply for children with a chronic condition/hay fever?
For children with chronic colds and respiratory issues/hay fever, the RIVM guidelines are more flexible. Please contact your child’s mentor for more information.

Are you offering pre-school and out-of-school care on days the school has a study day or holiday?
From 8 June, the regular rules from the pre-corona period apply.

My child should now be attending to settle in. Will this continue?
Yes, settle in appointments continue. Ofcourse, in accordance with the RIVM guidelines and always in consultation with the location.

Will there be celebrations or treats shared?
For the duration of the RIVM guidelines, no celebrations will be held at our locations and children will not share treats. This applies to birthdays, births, departures, summer parties, etc. This decision was made to reduce the chance of spreading the virus. Birthdays will be celebrated in the group but without sharing treats (this includes edible and non-edible treats).

When will the swimming lesson and hairdressing services resume?
On 8 June, swimming lessons and the hairdressing service will resume. Expenses for swimming lessons from 16 March until 8 June will be refunded, or invoicing will be suspended.

My child utilises the warm-meal service. What happens to that now?
We will resume the warm-meal service from 8 June. Costs for the preceding period have not been invoiced, or have meanwhile been refunded.

Can I utilise walk-in play again?
Unfortunately, walk-in play cannot be offered  yet. We do not know yet when we can restart the walk-in play.


How is your refund calculated?

  • You can read this at the website of the SVB bank
  • How much childcare allowance you receive can be calculated on the website of the National Government

Will I get my money back for the hours that I am not utilising childcare? 
The current guidance from the national government is as follows: All parents that receive child benefit are eligible for reimbursement from the national government. This applies to parents not making use of emergency childcare, as well as parents with a critical occupation whose children receive emergency care. As it happens, there are no charges for emergency childcare.

Are you using Peuterwerk, and are you entitled to reimbursement from the Tax and Customs Administration? Then it is possible that you will not receive anything through Korein. If you pay a sum that equals the national standard (€ 8.17), then the entire sum will be reimbursed by the Tax and Customs Administration (SVB).

Parents who do not receive child benefit but utilise a subsidised offering from the local authority will be reimbursed for their own contribution by the local authority. This primarily applies to parents with a socio-medical indication and parents whose children attend pre-school education or short-term toddler services (kindergarten).

Reimbursement will be paid during the month of July.

Parents that continue paying for childcare during the closure period will be reimbursed automatically via the Sociale Verzekeringsbank.

For more information, see the national government website.

How will the government reimburse parents for their own contributions? 
The current guidance from the government is as follows: 

To ensure reimbursement is paid out as soon as possible, the government has opted for a simple arrangement based on information available from the Revenue Service, without parents having to fill out forms. A reference date of 6 April has been selected to ensure payment takes place before the end of summer. Parents will be reimbursed on the basis of information known to the Revenue Service at that time, such as number of children, number of hours of childcare and joint income. The Revenue Service will forward this information to the Sociale Verzekeringsbank, which will then pay the money directly to parents in the month of July.

For more information, see the national government website.

For whom is reimbursement intended? 

All parents who receive the childcare allowance qualify for the reimbursement offered by the Rijksoverheid. Additionally, this applies both to parents who did not utilise emergency childcare service and parents working in critical occupations whose children attended emergency childcare. No charges apply to emergency childcare.

Unfortunately, this measure does not apply to clients who receive a different contribution to costs other than child benefit. We will inform you as soon as we know more about this.

Parents who do not receive the childcare allowance but do utilise a subsidised program from the municipality will be refunded their contributions via the childcare organisation. This applies, in particular to parents with a social-medical indication and for parents whose children partake in subsidised preschool education or short-term toddler programmes (play group).

Do I have to pay my invoice?

You should continue to pay the invoice for childcare as you normally do, then you will be compensated by the government for as long as the measures last. You are requested not to make any changes with the Tax Authorities concerning your childcare allowance; you will retain your right to childcare and the allowance will continue to be paid. You do not have to report any changes or cancel your childcare.

Childcare locations are closed until 11 May, will parents be reimbursed for their own contributions after 11 May too?

Yes. Reimbursement continues for as long as partial opening of primary schools and after-school-care continues. This means the national government will continue to reimburse parents for their own contributions towards childcare, out-of-school care and childminding up to the maximum hourly cost after 11 May too. Keep paying the childcare and childminding invoices. That way, you are assured of your child’s familiar place at the childcare location and you keep receiving child benefit.

Also see the information on the national government website.

School hours are adjusted, what does this mean for my situation? Who will cover the additional costs?

Out-of-school care is open during the standard times as recorded in your contract. If a school plans to adjust school times, it is important (also after 8 June) that schools and childcare centres form agreements concerning the alignment between school and out-of-school care.

If a school chooses to uphold adjusted school times, the school can bridge the time between the standard out-of-school care times. If the childcare centre is able to collect the children earlier, parents may be invoices for the additional childcare hours. As a result, the contract between the parent and the childcare centre must be amended. Parents will need to agree to these extended contract provisions and inform the Tax Office of the changes for the childcare allowance. 

When can I expect the refund?

In the month of July the refund will be dispensed.

How much reimbursement can I expect to receive?

The extent of the reimbursement aligns as much as possible with your own contribution. The government will reimburse the portion up to the legally stipulated maximum hourly rate (€ 8.17 for daycare, € 7.02 for out-of-school care and € 6.27 for childminding).

The reimbursement also depends on a number of details known to the Tax and Customs Administration/Benefits on the reference date of 6 April: the number of children utilising childcare, the number of hours of childcare and the amount of the collective income. As a result, the compensation may differ slightly from the personal contribution effectively paid.

I was invoiced for more childcare than I am being refunded, why is that?

As the payments are based on the information known on 6 April, there may be differences. The government asks for understanding for small deviations in the final payment.

It is possible that parents had not passed on certain changes, such as additional hours of childcare, before that date. Depending on the number of hours of childcare (more or less hours than before), for example, they would have received a higher or lower childcare allowance. This could possibly lead to a difference in what you have paid in terms of your own contribution and what you will receive in the future.

In the event of substantial differences, there is the possibility to apply for a review or to make use of the objection and appeal procedure.

In addition, the government fee applies up to the maximum hourly rate. If you pay a higher rate, you will receive that portion back from the childcare centre. We will refund you the amount above the maximum hourly rate. We calculate this over the period from 16 March up to and including 7 June.

We will pay this amount to you in July or deduct it from an outstanding invoice.

Do I get exchange hours for the days I have signed my child out and do the rules for swapping still apply?

The reimbursement rules the government has implemented apply from 16 March 2020; the point at which our locations were only allowed to offer emergency care. Your childcare costs will therefore be reimbursed by the government from that date. This means no exchange hours are accrued from 16 March until the government ends the reimbursement arrangement.

From 8 June, childcare will return to standard opening hours and exchange hours can be accrued again.

Do you have any other questions?
Do you have a question that has not been answered despite this information? Then ask this via e-mail to klantadvies@korein.nl.