Dutch version >

Coronavirus.

As is always the case when it comes to safety issues – we are following the advice of the authorities in the relevant field. In this case, that is the Netherlands National Institute for Public Health and the Environment (RIVM).

You can find a list of frequently asked questions on this information page. If you have a question not listed here, please email klantadvies@korein.nl


Status 31-03-2020 21.00 uur: 

Our locations are open for emergency childcare.

Until further notice, our locations are open for children who are symptom-free and have at least one parent working in a critical occupation group. Even if you are not a regular customer with us.

Notify us if your child(ren) will not be attending
We ask that you notify us if your child is not attending daycare in the coming period. That way, we can determine what the consequences of the corona measures are for each location.

Thank you in advance for your cooperation! 

May holidays and other school holidays in the period up to and including April 28.
If primary schools are for emergency childcare during this period, our locations will be open all day during that period. Does your child come to the emergency childcare during (parts of) the May holidays and / or other school-free days? Then we request you to inform us as soon as possible by sending an email to your location.

Q&A

Which websites provide more general information?

Is my child allowed to attend when only one parent has a so-called "vital profession"? 
For children who have at least one parent working in a vital professional group and where childcare at home is not a possibility, there will be childcare provided at school and at the childcare centre. The premise is that their parents are allowed to continue working. This day care is at no extra cost. Click here for a list of vital professional groups. 

Are locations open for emergency childcare?

Until further notice, our locations are open for children who are symptom-free and have at least one parent working in a critical occupation group. Even if you are not a regular customer with us.

Do I have to sign my child out if he or she is not attending? 
That would be appreciated. If your child does not attend daycare, we kindly ask you to sign your child out via the parent portal.

Will I receive a refund for the hours that I do not use child care?
Parents who normally use child care and continue to pay their bills in full will receive a refund for the personal contribution. In order to qualify, it is important that you continue to pay your invoice in full. There is no extra charge for the use of emergency child care.

The central government has written the following instruction about this:

The Tax Authorities will transfer the parents' personal contributions to the 3,500 childcare organisations. The child care organisations can then transfer the excess portion, i.e. the difference between the invoiced amount and the child care allowance received, directly to the relevant parents for the period 16 March through 28 April.

Who should receive this compensation?  
Parents who normally use child care and continue to pay their bill in full are entitled to a refund. This also applies to parents in essential professions who are currently at work.

Unfortunately, this measure does not apply to clients who receive a contribution other than child care allowance. We will inform you as soon as we receive any updates.

How will the government compensate the personal contribution for child care?  
The central government has written the following instruction about this: The Tax Authorities intend to transfer the parents' personal contributions to the 3,500 child care organisations. The child care organisations can then transfer the excess portion, i.e. the difference between the invoiced amount and the child care allowance received, directly to the relevant parents for the period 16 March through 28 April. In the unlikely event that the situation persists for a longer period of time, this option can be extended by a few weeks as necessary.

The details of how the government will organise this and when is as yet unknown. We will keep you posted any time we receive any updates on this subject.

For more information, visit the website of the central government.

Do I have to continue paying all costs to the child care organisation?

Yes. Pay the entire child care invoice as you normally do. In that case, you will continue to be entitled to a child care allowance and you will continue to be refunded.

The costs invoiced for the childcare organisation includes a personal contribution. You also pay this personal contribution to the childcare organisation.

The central government reports that the excess portion, i.e. the difference between the invoiced amount and the child care allowance received for the period 16 March through 28 April, is later transferred to the parents. For more information, visit the website of the central government

Will I receive exchange hours for the days that I have unsubscribed my child and will the rules regarding exchange still apply?
We do not yet know what the consequences of this decision will be for exchange hours.

My child should now be attending to settle in. Will this continue?  
The settling-in times will be rescheduled after April 28. There will be an exception for settling-in visits for those children whose parents are working in the vital professional groups. Their settling-in visits will be scheduled provided the child is symptom-free. We will contact you to schedule a new adjustment visit. 

My child attends swimming lessons. Do these lessons continue?
No, the swimming pools are closed. We will credit the costs for this service for which you have been charged for the period from 16 March u.i. 28 April. Should the restrictions set by the Government continue after this date, we will again make sure to credit you for the relevant amount. 

My child uses the service of a warm meal. Will this continue?
No, the warm meal service is cancelled for the period of 16 March u.i. 28 April. You will be credited for all costs charged for this service during this period. 

hould the restrictions set by the Government continue after this date, we will again make sure to credit you for the relevant amount. 


Do you have any other questions?
Do you have a question that has not been answered despite this information? Then ask this via e-mail to klantadvies@korein.nl.

coronaposter-en.png